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Companies looking for call center vendors have their work cut out for them, as there are hundreds of third-party call center service providers out there, and not all of them are necessarily created equal. Leading… Read more »
A whopping 99% of all businesses in the United States are small businesses, meaning they have fewer than 500 employees. If your company is part of that 99%, you know too well how demanding running… Read more »
If you’ve been in business or sales for a significant time, you likely recognize the terms “lead generation” and “appointment setting.” Sales professionals know that these are two critical steps in the sales process. Although… Read more »
Your call center exists for one reason: to serve customers and ensure they get what they need. Whether you accomplish this goal through sales, customer service, or technical support, making sure your call center delivers… Read more »
Call centers for small businesses, SMBs (small and medium-sized businesses), and even large businesses offer companies important benefits and services to help them grow. For SMBs especially, call centers can be a boon to business…. Read more »
B2B lead generation has never been an easy task. Increased competition for the same customers has made it even more challenging in recent years. While many gurus will try to convince you that good lead… Read more »
While call center consulting and business process outsourcing are essential B2B services, these concepts serve two different functions in the business world. Consulting often focuses on helping business owners reach critical goals, while business process… Read more »
Outbound calling is one of the oldest ways to make sales. The method has lasted as long as it has because it is powerful enough to increase brand awareness, help you obtain valuable leads, and… Read more »
Business owners and their sales teams always seek ways to lower costs while getting more leads. But what do you do when your sales team becomes an expense? It’s tough, but sales are often a… Read more »
Outsourced call centers offer a number of advantages for businesses. Customer service and support capabilities provided by outsourced call centers are performed by highly-trained domestic agents and technical support teams that provide your customers with seamless service experiences.
