Latest News & Press Releases
A call center plays a vital role in any business that sells products and services to customers. Most of today’s customers expect businesses to provide them with a stellar buying experience from start to finish…. Read more »
Communication is often deemed the most important soft skill for a call center agent to possess. After all, whether it’s through chats, SMS texts, emails, or phone calls, every customer care agent spends their days… Read more »
AI call center software is helping to revolutionize customer service by leveraging its ability to mimic human intelligence and process large amounts of data that, when combined, can be fully utilized to enhance the customer… Read more »
Call centers play an important role in today’s consumer-centric business landscape, helping brands enhance and uphold their image by providing customers with a way to receive help with a problem or voice their frustrations. Nevertheless,… Read more »
If you are doing something great or falling short of expectations, your customers are going to let you know about it; in fact, 85% of customers are likely to provide feedback after a good experience,… Read more »
The average call center first-call resolution rate fluctuates between 70-79%. This means that 21-30% of customers have to call at least one more time to have their issue resolved. What is first-call resolution rate, and why… Read more »
According to IBM, the average cost of a data breach in 2023 was approximately $4.45 million. Can your call center withstand such an exorbitant expense? Even if it can, navigating the aftermath of a data… Read more »
Though telemarketing solutions are associated with various sales initiatives, they are also about building relationships. Customer service telemarketing solutions centered on feedback help businesses enhance relations between their customers and the products and services that… Read more »
Imagine this scenario: One of your customers is on the phone with a customer service representative. They spend several minutes explaining a complex issue. Just as they finish, the support agent realizes the customer needs… Read more »
Over 50% of retail customers in the United States prefer to address urgent issues via phone conversations. This statistic demonstrates the importance of providing your customers with high-quality, timely phone-based support. However, delivering this support… Read more »
