Latest News & Press Releases
The way in which you treat a customer shapes roughly 70% of their overall experience, which means consistently delivering great experiences to your audience requires world-class customer service, and in order to achieve that level… Read more »
A hybrid staffing model is a cloud-based contact center solution that combines in-house agents with remote agents to provide cost-effective coverage for businesses. Hybrid staffing allows businesses to scale costs to the degree that is… Read more »
As roughly three out of every four organizations rely on an inbound approach to marketing, telemarketing services remain a foundational part of the modern customer acquisition ecosystem. With that in mind, whether your business is… Read more »
Professional inbound call center services encompass many types of inbound calls that serve a variety of business needs. These services are primarily centered on managing incoming calls from customers or providing support, assistance, and information… Read more »
According to a March 2023 NPR survey, 74% of Americans reported having a service or product problem over the previous twelve months. Furthermore, researchers found that 43% of customers raised their voices or outright shouted… Read more »
Outbound telemarketing services for small businesses are a valuable, cost-effective means to help companies build relationships and increase sales. Such services are as much an effective strategy to expand and improve business as an opportunity… Read more »
In the spring of 2022, consulting firm McKinsey & Company conducted a survey of 25,000 Americans to explore the rise of remote work in the United States. The group found that 58% of respondents had… Read more »
It’s likely safe to assume that you’ve poured significant resources into your customer service team and invested in call management technologies that streamline its delivery of support, but you need a way of knowing whether… Read more »
As the term suggests, high call volumes are when business contact centers begin to experience more incoming phone calls than they are accustomed to or can handle. The given metric for high call volumes is… Read more »
Throughout their lifetime, most people will have at least one run-in with a call center. You may have called an airline sales agent to book a flight for a vacation. You may have had to… Read more »
