Whether you call the setting remote, work from home, virtual, or telework, the Covid-19 pandemic has forced companies all over the world to embrace this staffing model. During the initial months of the pandemic, it… Read more »
Working Remotely: Why It’s Here to Stay
The Importance of Pivoting for Call Center Agencies During a Crisis (and 4 Things We Did to Make It Work)
Apr 23, 2021
The ability to be flexible and pivot business strategies is essential, and the companies that have been able to do so during the pandemic have remained afloat. Some companies have actually grown and become even… Read more »
Domestic Delivery Teams vs. Offshore Options
Apr 2, 2021
When determining which contact center to hire for your next program, you have an important decision to make: do I engage with a provider within the United States or nearshore vs. offshore, and does it… Read more »
10 Steps to Vetting Contact Centers During the Pandemic
Mar 9, 2021
The Covid-19 pandemic has impacted all of us in so many ways. Businesses have been transformed, overnight in many cases, and the BPO call center space is no different. The changes to how, and in… Read more »
Telecom, Inc. Launches New Website
Telecom, Inc. invites customers to visit their new website, which launched this month. Design elements include a customized layout, streamlined functionality, and unique details that allow the user to easily navigate through the site. March… Read more »