…all our customers. To ensure the effectiveness of our team representing brand partners, we combine real-time and review processes of agent interactions with customers. All channels of communication are measured…
Customer Service Differences Between Outbound and Inbound Lead Generation
…businesses, as the names suggest when it comes to inbound lead generation vs. outbound lead generation, it is vital to recognize that these business strategies are two distinct methods companies…
A Guide to Building Your Contact Center Outsourcing Strategy for 2022
…Benefits of Outsourcing to Telecom, Inc. Surprisingly, contact centers often help companies reduce costs while improving customer’s experiences. Telecom, Inc. provides services to companies ranging from small mom-and-pop answering services…
The Power of Effective Call Center Scripts
Whether you call it a script, a dialogue plan, call guide, or another phrase, a plan for managing the interaction with customers and prospects is a vital component of a…
Why Domestic BPO Is Better Than Going Offshore
…for” holds when it comes to offshore BPO, as any initial savings you enjoy might be outweighed by unforeseen expenses and challenges, such as cultural misunderstandings, communication barriers, and time…
Measuring Success: Key Metrics for Evaluating Inbound Call Center Performance
…its goals. With that said, by knowing how to evaluate call center metrics, you can understand performance more meaningfully, allowing you to more easily spot issues and develop solutions to…
Reasons to Outsource
…becomes reality. As many companies have learned from the COVID-19 pandemic, business continuity planning is not a topic to be taken lightly. Many companies were hit hard when their office…
5 Advantages of Extended Business Hours (and How a Contact Center Can Help!)
…offer so much more than only a cost-effective solution. Contact Telecom, Inc. At Telecom, Inc., our mid-size domestic contact center provides exceptional omnichannel customer service solutions, working closely with each…
Utilizing Telemarketing Solutions to Manage Customer Feedback
Though telemarketing solutions are associated with various sales initiatives, they are also about building relationships. Customer service telemarketing solutions centered on feedback help businesses enhance relations between their customers and…
Services
In the world of customer interaction, few can match the powerful combination that Telecom, Inc. offers: a blend of old-fashioned personal service with tomorrow’s technology. As a domestic omnichannel contact…