…New Heights Appointment setting is one of the best ways to build relationships with prospects. It allows you to address their needs and pain points. By showing passion, heart, and…
Companies Looking for Call Center Services Focus on These Factors
…needs, we have compiled the following list of factors that companies looking for call center services should focus their efforts on. We also discuss why more companies than ever are…
The Many Benefits Mid-Sized Contact Centers Offer
…the latest features to continue expanding service options and save clients money. Effective outsourcing providers invest in new technology, understanding the value offered by staying current. When it comes to…
Telecom, Inc., Zendesk, and ArenaCX Offer New Labor Solutions for SMB Enterprises
Telecom, Inc. is pleased to announce its expanded partnership with ArenaCX, who chose the contact center as a preferred provider for its new strategic partnership with Zendesk. ArenaCX, broker of…
Order Processing/Sales
…assurance process is second to none. We monitor our agents across all communication channels, checking for professionalism and good sales techniques. We also make sure that their language lines up…
Common Types of Inbound Calls (And Effective Strategies to Implement)
…customer preferences. Telecom, Inc. is a US-based call center service provider that offers comprehensive inbound call center services focused on providing personalized customer care. We provide your customers with exceptional…
Sitemap
…Services Lead Generation Lead Qualification Appointment Setting Sales Market Research/Surveys Win-Back Campaigns Database Cleansing Online Customer Service Self-Service Solutions Why Telecom? Our Results Domestic Delivery Team Enterprise Experience/Best Practices Midsize…
About Us
Telecom, Inc. is a privately owned corporation founded in 1993, with California headquarters in the San Francisco Bay Area. We are a mid-size, full-service omnichannel contact center offering inbound and…
5 Must-Have Features When Hiring an Outbound Call Center
…market, the call center you work with should have the infrastructure and resources to adapt accordingly. 4. PCI Compliance Is Vital for E-commerce Businesses Different industries have varying compliance regulations….
Inbound Telemarketing: What Is It, and Why Does Your Business Need It?
…product, like a promotion or warranty. Improved Brand Image An efficient, professional inbound call center reflects well on your brand image by demonstrating your commitment to customer service. This positive…