Search Results

…and ensure they align with your company’s needs. Outsourcing your technical support can only yield great results when you work with a contact center that is just as committed to…

…Brands “A best-in-class operation by any measure. I have partnered with Telecom, at two different companies and have yet to find another call center that delivers comparable results, quality of…

…outsourcing customer communication and some of the outbound sales calls, companies can have their specialized professionals focus on more targeted business interactions. Some of the blended call center solutions offered…

…Finally, you should establish agreed-upon communication channels between the call center and your company so that, should any needs arise, they’re easily communicated between parties. Continuously Monitor and Evaluate Performance…

…content, or new technology, training is the engine that drives success. Enterprise-level training should cover company history and culture, core values, technology platforms, and performance expectations. Escalation policies and roles…

…assurance overview as part of your new employee orientation, incorporate an introduction to the company’s QA process and the benefits of embracing feedback. Share your QA report card with new…

…Is an Outbound Call Center? An outbound call center is a third-party company specializing in making outgoing calls to potential and existing customers on behalf of the businesses that partner…

…want for your customers.  If your company is considering extending business hours or launching an after-hours call center, you can systematically address these challenges by partnering with a call center…

…provide your customers with unparalleled communication options. How Telecom Delivers Quality to Our Clients Telecom employs only highly-qualified domestic customer service agents. All our agents communicate fluently in English and…

…their ongoing business. When it comes to customer service, few companies can match Telecom’s experience and effectiveness in serving readers. Telecom’s evolved training curriculum consists of best practices and retention…