…You may have had to call for technical assistance on a gadget you bought or call a company to complain about a return policy. You may have even received a…
Top 4 Reasons to Outsource Reservation Services and Ticket Sales Support
…support system in place. Telecom, Inc.’s omnichannel technology supports customer’s requests no matter how they wish to communicate—via phone, text, chat, or email. Reservations are booked directly on your company’s…
Lead Qualification Services: Why and How to Outsource Them to Improve Quality
…prospect if they have the authority to purchase or if they’re acting on behalf of someone else. For example, are they an assistant to a CEO who is simply gathering…
New Challenges and Benefits of Inbound Contact Centers in 2024
…When it comes to call centers, AI promises to deliver faster service and help organizations better understand their customers’ needs. AI technologies can complete routine tasks with lightning-fast efficiency and,…
5 Advantages of Extended Business Hours (and How a Contact Center Can Help!)
…provide a competitive edge that helps your company grow and expand. Having extended business hours for your customers is advantageous in many ways. Here are 5 good reasons why: 5…
Why You Should View Customer Support as a Service (and How You Can Improve It!)
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What Is Call Center Consulting and How Is It Different from BPO?
…the client and ensure that the client gets what they want. Complexity vs. Simplicity Consulting is a very complex, resource-heavy process that provides leadership and advice. Business process outsourcing is…
Key Things to Know About Inbound Call Center Outsourcing
…call center, sometimes, outsourcing call center needs simply makes more sense. For example, outsourcing customer service can allow key members of the company to focus on their core functions while…
How to Establish Effective Quality Assurance Practices and Partnerships
…company – there isn’t a rulebook of what is right or wrong. There are, however, best practices. Do remember that If you plan on outsourcing any component of your customer…
5 Reasons Phone Customer Service Support Still Matters in 2022
…lie or even exaggerate the relevance of human contact to the success of a company. When customers need to contact a business, they prefer to speak with a company representative…