…to support their decentralized support processes. This software allows employees to complete their support responsibilities from anywhere in the world as long as they’ve got reliable internet. From the customer’s…
5 Must-Have Call Center Requirements Checklist for 2023
…industry standards and regulations, such as PCI DSS for handling financial information and HIPAA for healthcare companies. Ask your potential partner about their training programs, compliance measures, and certifications. Their…
4 Call Center Staffing Model Examples
…you’re ready to streamline your staffing, this guide will discuss the pros and cons of four popular call center staffing models and give you the strategies you need to determine…
Order Processing/Sales
…can bring a lot of value to your company. For many business owners, it is the most efficient and cost-effective option, allowing you to easily augment your in-house team and…
Key Things to Know About Inbound Call Center Outsourcing
…Finally, you should establish agreed-upon communication channels between the call center and your company so that, should any needs arise, they’re easily communicated between parties. Continuously Monitor and Evaluate Performance…
Integrating Self-Service and Assisted-Service for Excellent Customer Experiences
Undoubtedly, customer self-service technologies offer cost-effective solutions for companies. Self-service automated platforms allow customers easy access to input data, field queries, and resolve issues without the need for interaction with…
Adapting Inbound Call Center Staffing to Meet Fluctuating Call Volumes
…provider. Generally, companies are only committed to pay for what they need when they need it. This flexibility allows companies to adapt more effectively to changing market conditions and customer…
Why Your Company Should Consider An Appointment Setting Service
…grow. More than simply communicating your message, as your partner, Telecom is a stakeholder in your company. Contact us today for a free consultation and proposal to help your business…
The Pros and Cons of Outsourcing Technical Support
…here are three of the most common reasons why business owners waver when it comes to outsourcing: Quality Control When you outsource your IT support, you won’t have any control…
How Contact Center Best Practices, Training, and Experience Are Related
…The most reliable call centers have a streamlined training process to introduce the company’s best practices when serving customers. A well-designed training process sets expectations of staff and is delivered…