Managing call center costs, and customer service demands, is a requirement for a successful project outcome. Contact center expenses differ based on numerous factors, with technology, service protocols, labor, and…
Small Business Owner? Find Support with Call Center Services
A call center for small businesses serves as an important resource for companies as they grow and expand. Though call centers are often associated with large companies and organizations, businesses,…
Inbound Call Center Outsourcing Pricing Options [2023]
The current labor market has been undeniably tough on employers, especially those in the customer service space. According to the U.S. Chamber of Commerce, the professional and business services industry…
How and Why to Motivate Customer Service Staff
…prospective partners. In turn, prospective companies vetting a call center love to hear how appreciated employees feel and how committed the company is to maintaining a culture of appreciation and…
New Challenges and Benefits of Inbound Contact Centers in 2024
…post will present an overview of call center problems and exciting tech trends that are likely to reshape customer support in the new year. Call Center Technology Trends Call centers…
9 Call Center Innovation Ideas
The world is constantly changing. New business technologies, strategies, and applications appear on the horizon daily. As innovation progresses at record speed, call centers must monitor the latest trends and…
How Inbound Contact Centers Are Adapting to Remote Work Trends
…invest in new tools. Nevertheless, with proper oversight, the call center WFH model can represent one of your greatest organizational strengths, not a weakness. When you embrace WFH agents and…
How the Right Call Center Can Support Your Business During the Holiday Season
…benefit of partnering with a professional contact center service. Outsourcing your customer service functions allows your company to focus on the business. Contact centers are staffed with experienced and professional…
Professional Certification
Telecom, Inc. has extensive experience as a partner of some of the nation’s most recognized professional certification and credentialing organizations. Our 20 plus years of successful partnerships with Professional Certification,…
Professional Services
Telecom, Inc. offers extensive professional services outsourcing experience, serving companies such as home repair contractors, doctors, lawyers, accountants, landscapers, financial advisors, veterinarians, consultants, and ad agencies – all are found…