…list of your company’s needs. What type of call center outsourcing services are you looking for? Do you only need inbound call center capabilities, or would you prefer comprehensive inbound,…
How Effective Outbound Telemarketing Services Can Improve Retention & Acquisition
…for telemarketing campaigns. Established, reputable call centers have various resources and technologies companies can use to benefit. A well-established outbound call center like Telecom partners with companies to provide telemarketing…
Telecom, Inc. Launches New Website
…contact center offering inbound, outbound, online and self-service solutions, Telecom, Inc. anticipates their new website will elevate their online presence and enhance their user reach. Their new site includes an…
Inbound Customer Service
…Team Customer service outsourcing with Telecom has profound benefits for your enterprise. With the estimated cost of recruiting, hiring, and training a new employee being 1.5 times their salary, outsourcing…
5 Ways to Level-Up Your Inbound Calls Strategy
…revolutionizing inbound call center solutions. By leveraging AI, you can free up your human agents to handle the more complex issues that require a personal touch. In particular, virtual assistants…
Measuring Success: Key Metrics for Evaluating Inbound Call Center Performance
…What Are Call Center Metrics and Why Are They Important? Call center KPIs allow you to gauge your call center’s performance. You may observe agents taking calls and managers looking…
7 Call Metrics That Matter Most When Measuring Performance
…call center metrics track and quantify singular processes which are then compiled to establish the KPIs used to track a center’s key business goals. Call center metrics and KPIs provide…
Telecom, Inc. Announced as a Top Call Center Services Company by UpCity!
Telecom, Inc. is thrilled to officially announce that we have been recognized as one of the top call center services companies in Oakland and nationally by UpCity! At Telecom, Inc.,…
Healthcare Certification Support
Our Client Provides the industry’s most valued certification services to pharmacy technicians, allowing candidates to obtain their credentials and practice as pharmacy technicians. Telecom’s Services Telecom provides multi-channel support to…
Call Centers Benefit SMBs and Large Businesses
…and streamlining operational costs that allow companies to focus on their core activities. If you are considering partnering with a professional call center service, contact Telecom, Inc. We are recognized…