The current labor market has been undeniably tough on employers, especially those in the customer service space. According to the U.S. Chamber of Commerce, the professional and business services industry…
Key Benefits of Call Center Outsourcing for Your Business
…customers while maintaining their core competencies and level of operations. Working with a domestic, experienced call center provider helps companies free up time and resources. By outsourcing call center services,…
How Effective Outbound Telemarketing Services Can Improve Retention & Acquisition
…for telemarketing campaigns. Established, reputable call centers have various resources and technologies companies can use to benefit. A well-established outbound call center like Telecom partners with companies to provide telemarketing…
How and Why to Motivate Customer Service Staff
…prospective partners. In turn, prospective companies vetting a call center love to hear how appreciated employees feel and how committed the company is to maintaining a culture of appreciation and…
Win-Back Campaigns
…are not current customers. Sometimes a customer hasn’t purchased in a while because they simply haven’t had a need. In other cases, a customer is dormant because they had a…
Online Customer Service
…provide your customers with unparalleled communication options. How Telecom Delivers Quality to Our Clients Telecom employs only highly-qualified domestic customer service agents. All our agents communicate fluently in English and…
4 Types of Call Center Services
…for customers. They can choose when and where to communicate and receive quality support 24/7, with timely and precise responses. Telecom offers a comprehensive suite of online services for your…
Inbound Telemarketing: What Is It, and Why Does Your Business Need It?
…in order to ensure their satisfaction and increase brand loyalty. What is an Example of Inbound Telemarketing? Considering real examples of inbound telemarketing can help you better understand its usefulness. …
Inbound Customer Service
…Telecom, you’ll have the freedom to move into new markets and territories and the productivity to excel at revenue-producing activities like marketing and sales. Using our customer service outsource resources,…
Order Processing/Sales
Telecom, Inc. understands that the lifelong customer our clients desire can only be realized if the first impression we make on their behalf is a positive one. Outsourcing order processing…