…email composition and distribution, and more. Our agents are tested to measure absorption of training content. We conduct mock calls presenting various scenarios and ask questions to test our representative’s…
Our Results
…our longest-standing partnerships have resulted from such comparisons. Our domestic specialists and tenured management staff are key components to our successful formula. Telecom is confident in our ability to generate results…
Flexibility
…the change. We will beta test all program changes before introducing them to our agents. Our state-of-the-art technology allows us to efficiently facilitate the technical components of change requests, and…
Our Most Used Outbound Telemarketing Scripts
…flow. Step 3: Create a Compelling Hook Your outbound call center script should start with a compelling hook — the first few moments of the call where you hook the…
New Challenges and Benefits of Inbound Contact Centers in 2024
…When it comes to call centers, AI promises to deliver faster service and help organizations better understand their customers’ needs. AI technologies can complete routine tasks with lightning-fast efficiency and,…
The 2023 Guide to Blended Call Centers
…outsourcing customer communication and some of the outbound sales calls, companies can have their specialized professionals focus on more targeted business interactions. Some of the blended call center solutions offered…
8 Outbound Call Center Best Practices for 2023
…you obtain valuable leads, and generate revenue. Outbound marketing allows your business to reach a wider audience and see quicker results than most inbound tactics. Still, ensuring you’re doing outbound…
The Many Benefits Mid-Sized Contact Centers Offer
…call centers simply don’t need the “latest and greatest” technology to provide their services (after-hours answering services, for example). On the other hand, large contact centers typically make the investments…
Healthcare Certification Support
Our Client Provides the industry’s most valued certification services to pharmacy technicians, allowing candidates to obtain their credentials and practice as pharmacy technicians. Telecom’s Services Telecom provides multi-channel support to…
Self-Service Solutions
…your business. We invest in the latest technology to ensure each customer has an experience that makes them want to keep coming back for more. Self-Service Contact Center Solutions Offer…