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While Telecom, Inc. has evolved into a mid-size call center provider, we maintain the characteristics of a boutique agency.  The contact center spectrum spans from mom-and-pop answering services to massive, publicly-traded companies….

…Inbound Contact Center Metrics & KPIs There are many contact center metrics used to measure results. The most common metrics/KPIs found on an inbound program include: Average Speed of Answer…

…the change. We will beta test all program changes before introducing them to our agents. Our state-of-the-art technology allows us to efficiently facilitate the technical components of change requests, and…

…with Telecom, you partner with a team committed to quality and performance. Our sales and support staff are experts who provide 24/7 coverage exclusively from within the USA. We understand…

…sales and increase valuable ROI resources by outsourcing their response support team to an experienced contact center. Telecom Inc.’s specific industry approach to direct response marketing services ensures that companies…

…comprehensive contact center training allows each representative to communicate complex ideas and capture the detailed information necessary for a successful program – clearly and effectively. We provide every tool possible…

…U.S.-based company; 100% of our staff is located in the United States. Our domestic status means that your customers will never encounter the frustration of language barriers or culture-based disconnects….

…center team aimed at building relationships and establishing credibility over an extended period. Enterprise contact center experience is vital to help you create a comprehensive and efficient lead generation system…

…and collaborate regardless of location. Benefits of Hybrid Staffing Increased Labor Pool Remote work enables companies to tap into a wider pool of qualified labor without being limited by geographical…

…call center outsourcing market continues to expand and grow due to the competitive advantages call center outsourcing offers businesses. Call center outsourcing allows companies to fulfill the needs of their…