…between multiple vendors, access to an outsourced call center can help them choose. For example, let’s say your company sells deodorant. With hundreds of deodorant companies on the web, how…
Why You Should Outsource Call Center Services for Your eCommerce Business
…As your eCommerce company grows, positively impacting your customer’s experience ensures you remain competitive. At Telecom, Inc., our custom-tailored contact center solutions can seamlessly integrate into your eCommerce business. We…
The Contact Center Guide to Maintain Your Customer Satisfaction This Holiday Season
…you with trained, experienced agents who are at scale with the level of support needed to align with your seasonal needs. How to Improve Customer Service in E-commerce E-commerce, even…
How to Tell if You Need BPO Customer Support Services
…one that handles support requests for other businesses. It is the most common form of BPO customer support, though top BPO providers will typically offer omnichannel support, communicating with your…
Inbound Call Center Outsourcing Pricing Options [2023]
The current labor market has been undeniably tough on employers, especially those in the customer service space. According to the U.S. Chamber of Commerce, the professional and business services industry…
Direct Response
…with Telecom, you partner with a team committed to quality and performance. Our sales and support staff are experts who provide 24/7 coverage exclusively from within the USA. We understand…
How Contact Center Services Boost ROI On Direct Response Campaigns
…sales and increase valuable ROI resources by outsourcing their response support team to an experienced contact center. Telecom Inc.’s specific industry approach to direct response marketing services ensures that companies…
Technology
…offer your customers the support options that they demand. Our dynamic, results-oriented IT team is eager to solve challenges with innovative, cost-effective solutions, creating a winning formula for helping companies…
Ensuring Data Security in Inbound Call Centers: Best Practices and Compliance
…feel impossible. While you don’t necessarily need the latest and greatest tech, you do need modern solutions that are equipped with robust data protection solutions. Undertrained Staff Your team is…
Why You Should View Customer Support as a Service (and How You Can Improve It!)
…they are comfortable with. Customer service support gives companies a competitive edge by giving their customers a satisfying experience which, in turn, means continued business relationships and referrals on social…