Search Results

…tenure with the company, and level of education. Contact centers have varied practices when it comes to who they hire. Make sure their hiring best practices align with your expectations…

…Call Center Companies? When you start reaching out to your prospective inbound call center companies, you must ask the right questions, as these will help ensure that the company you…

…between multiple vendors, access to an outsourced call center can help them choose. For example, let’s say your company sells deodorant. With hundreds of deodorant companies on the web, how…

…one that handles support requests for other businesses. It is the most common form of BPO customer support, though top BPO providers will typically offer omnichannel support, communicating with your…

…Encourage healthy competition by sharing results Establish a culture of professional competitiveness. Provide agents with metrics that reflect individual results across their teams. All programs have specific KPIs established at…

…whether voice, webchat, email, mobile, bots, or social media. Telecom offers advanced, emerging technologies for its clients to choose from. Small and large companies benefit from Telecom’s commitment to staying…

…enables devices to receive, interpret, and respond to spoken commands. It’s the science behind converting spoken words into digital data that computers can process.  This technology is supported by sophisticated…

…the change. We will beta test all program changes before introducing them to our agents. Our state-of-the-art technology allows us to efficiently facilitate the technical components of change requests, and…

…our longest-standing partnerships have resulted from such comparisons. Our domestic specialists and tenured management staff are key components to our successful formula. Telecom is confident in our ability to generate results…

…sales and increase valuable ROI resources by outsourcing their response support team to an experienced contact center. Telecom Inc.’s specific industry approach to direct response marketing services ensures that companies…