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…a way of knowing whether all of these efforts have had — and are making — an impact on the customer’s journey. Enter customer service quality assurance (QA), which provides…

…outbound marketing is much more than delivering a marketing message over the phone, especially when you outsource your outbound call center with well-trained, skilled professionals. At Telecom, our agents internalize…

…5. Continuously Research  Even if you’re happy with your current marketing strategy and business model, it’s vital to research current market trends and always watch the competition. Small businesses have…

…whether voice, webchat, email, mobile, bots, or social media. Telecom offers advanced, emerging technologies for its clients to choose from. Small and large companies benefit from Telecom’s commitment to staying…

Appointment setting services are a common business-to-business communication strategy companies employ to establish relationships with new customers and follow up with existing ones. For new businesses, appointment setting can help…

…a solid work history, professional and polite attitude, possess natural communication skills, and display a good-natured, enthusiastic demeanor. They must be computer savvy, having experience with the Microsoft Office suite,…

…marketing operations by outsourcing their outbound telemarketing services to a professional contact center with the experience, expertise, and tools that help companies grow. How Small Businesses Benefit From Professional Call…

…Perhaps no better way to implement a flexible workforce strategy for your company is by partnering with a professional contact center service to manage all inbound call center activities. What…

…high pressure also allows for building credibility and talking about your company and offer without coming across too aggressively to improve lead generation. Selling Without Harassing When you use traditional…

…maintaining high-quality customer support. Contact the Outsourcing Experts at Telecom, Inc. If your company is looking for the “right” help desk outsourcing provider, look no further than Telecom, Inc. We’ve…