…lie or even exaggerate the relevance of human contact to the success of a company. When customers need to contact a business, they prefer to speak with a company representative…
Should Outbound Calling Be Part of Your Business Strategy?
…are those where the company or individual being called doesn’t have a previous relationship with a company or may not know that the company even exists. By its very nature…
Characteristics of Successful Customer Service Agents and How to Develop Them – Part One
…service skills, such as active listening, sympathy, empathy, closing techniques, order retention steps, up and cross-selling, and de-escalation. When agents have completed their company overview and customer service best practices…
5 Benefits of Outsourced Customer Service
…human capital to offer solutions to achieve every program goal. Most customer service outsourcing centers offer numerous advantages over a company’s internal operation. Their technologies are typically the most current…
Sitemap
…Services Lead Generation Lead Qualification Appointment Setting Sales Market Research/Surveys Win-Back Campaigns Database Cleansing Online Customer Service Self-Service Solutions Why Telecom? Our Results Domestic Delivery Team Enterprise Experience/Best Practices Midsize…
Why Brand Reputation Management Is a 24/7 Job
Companies thrive or fail based on their reputation. Maximum effort to build, maintain and enhance a positive reputation is a common thread across successful companies, making brand reputation management essential…
Telecom, Inc. Celebrates 30 Years
On February 8, 2023, Telecom, Inc. will celebrate 30 years in business! A domestic-only BPO contact center, Telecom was founded in 1993 in San Francisco’s bustling downtown. In 2006, we…
Enterprise Lead Generation: 5 Steps for Bringing in Customers
…yourself from your competitors and position your product or service as the best solution for your prospects’ needs. 2. Create Comprehensive Profiles of Targeted Prospects Once you have identified a…
People, Processes and Platforms – How They Drive Customer Experiences
…employed, what systems and broadband requirements apply? What tests will be administered to ensure platforms work properly from remote locations and are also secure and compliant? CONCLUSION The above “Three…
Database Cleansing
…records updated by Telecom. Custom-Tailored Solutions We service various size programs, from the one-off project to an ongoing program where records are updated on a weekly or monthly basis and…