…do is conduct some research. When doing so, determine your company’s ideal customer and then sit back, relax, and let the professionals help take your sales to the next level….
When Software Alone Won’t Do: Vital Call Center Solutions for Small Businesses
…and price.) 4 Call Center Services for Small Businesses When it comes to call center solutions for small businesses, there are four options that will deliver optimal value for your…
Working Remotely: Why It’s Here to Stay
…work from home model was a completely new way of operating. Before the pandemic, companies across most business sectors employed remote staff to varying degrees. Many executives, however, believed that…
7 Key Outbound Call Center Metrics to Track
…ensure their teams perform as optimally as possible. Here are the most important outbound call center metrics to track. What Are Call Center Metrics? Call center metrics are performance indicators…
Call Center Management: Setting Your Inbound Customer Support Team Up for Success
…nature of the unknown actual volume before a program starts, collaboration with an experienced call center is essential. Call centers like Telecom, Inc. offer decades of experience in determining the…
Customer Feedback Collection
…process of collecting feedback systematic and organized. Generally, you’ll need to use a combination of customer feedback tools to develop a holistic view of the customer experience. Direct Communication Sometimes,…
The Omnichannel Contact Center – Everything You Need to Know
…that really has been the key to its success. An omnichannel contact center allows customers to communicate with companies through the mode of communication they prefer and are most comfortable…
Database Cleansing
Maintaining an accurate database is challenging, especially when dealing with businesses and job functions with frequent turnover. Telecom adds value to databases by contacting businesses and individuals, verifying data, and…