…Service: Implement Technology and Training To stay competitive with other companies offering modern customer service solutions, you should implement technology and comprehensive training so each customer service agent feels confident…
4 Key Differences Between a Contact Center and a Call Center
…compared to just traditional voice-based communications. The center can report on interactions and responses across all channels, allowing for more efficient and accurate tracking of customer interactions and customer behavior….
Lead Qualification/Appointment Setting
…can conduct a warm or cold transfer. Flexible Solutions At Telecom, we work with you to determine the best service model to qualify your leads, analyze historical contact arrival data…
7 Call Metrics That Matter Most When Measuring Performance
…call center metrics track and quantify singular processes which are then compiled to establish the KPIs used to track a center’s key business goals. Call center metrics and KPIs provide…
How to Capitalize on Revenue and Branding Through Order Processing
…Communicate It’s also worth noting how customer’s communication preferences continue to evolve. Historically, telephone orders were preferred over online purchases because customers were leery of providing credit card information on…
What You Need to Know About Inbound Call Center Metrics
…center operations and increases customer satisfaction. To learn more about our customer service solutions and how we can help your company achieve its business goals and objectives, contact Telecom today….
Why Domestic Outsourcing is a Good Business Strategy
…agents have challenging jobs. Even representatives with solid language skills can struggle with omnichannel communication; not everyone is equally skilled at typing or composing emails and texts, for example. Hiring…
Testimonials
…Brands “A best-in-class operation by any measure. I have partnered with Telecom, at two different companies and have yet to find another call center that delivers comparable results, quality of…
Simple Call Types
At Telecom, we understand that certain program needs are simple and straightforward, which is why we develop support programs to address almost any setting, including the need to service simple…
Technical Support/Help Desk
…detailed access on how your Telecom team is doing at all times. At Telecom, we promise a partnership-based, collaborative, transparent approach, focused on providing complete contact resolution for your customers….