Since its inception, the growth of the e-commerce industry has skyrocketed, reaching a peak growth rate of 17.1% in 2021. Though the growth rate of the e-commerce market has since…
High Call Volumes Explained: Our Top Tips for Managing Volume Spikes
…customers can easily find answers to common inquiries, like how to reset a password. Also, consider implementing an interactive voice response (IVR) system to handle some of those simpler calls….
Top 4 Reasons to Outsource Reservation Services and Ticket Sales Support
…support system in place. Telecom, Inc.’s omnichannel technology supports customer’s requests no matter how they wish to communicate—via phone, text, chat, or email. Reservations are booked directly on your company’s…
7 Tips to Make B2B Appointment Setting Simple
…on the company. For this reason, it’s important to ensure you’re speaking with someone who can influence company decisions and create buy-in for your product or service. 6. Qualify Through…
Member Support Services
…are paying for a membership, expect to receive customer service wherever they are. This means that phone-only customer service is a thing of the past. Fortunately, Telecom uses the latest…
Custom Solutions
Every partner we represent is unique in some way, and our customized call center services solutions are created uniquely for each client. At Telecom, Inc. we assume the vital role…
How to Revolutionize Customer Service with Advanced AI Support
…Inc. Telecom, Inc. is a full-service omnichannel contact center offering inbound and outbound solutions and services to our customers. We employ the latest AI-powered technology that allows us to offer…
Inbound Customer Service
…Telecom, you’ll have the freedom to move into new markets and territories and the productivity to excel at revenue-producing activities like marketing and sales. Using our customer service outsource resources,…
Common Types of Inbound Calls (And Effective Strategies to Implement)
…calls, or, when possible, provide quick solutions for common queries. Leveraging AI allows staff to handle more complex issues that require personal attention. Technical support staff must possess the skills…
eCommerce & Retail
Customers requiring assistance while shopping often contact customer service for help. Telecom, Inc. provides expert pre-sale and post-sale eCommerce support, 24/7/365 across all channels. Our brand-specific solutions are custom designed…