Search Results

…sport. Your friend calls and asks for some tips, and you come over to help them. This is an example of reactive service—your friend asked for help, so you helped…

…is the good news: The guide below will show you a cost-effective way to increase your sales through lead generation. You’ll learn about outsourced lead generation and how sales teams…

…work from home, it’s more important than ever to use the latest security tools to keep customer data safe and stay in compliance with all regulatory agencies. Implementing measures like…

Worldwide, we are seeing increasing competition in every vertical market. That means it’s more vital than ever for businesses to improve their sales techniques. One way for your sales team…

Communication is often deemed the most important soft skill for a call center agent to possess. After all, whether it’s through chats, SMS texts, emails, or phone calls, every customer…

Telecom, Inc. has decades of experience in membership support, generating new members and serving existing members for companies who regularly distribute products or content to their customers. Business models such…

…in order to ensure their satisfaction and increase brand loyalty. What is an Example of Inbound Telemarketing? Considering real examples of inbound telemarketing can help you better understand its usefulness. …

…can you deliver multi-channel support without compromising the quality of other customer communication channels? Here’s everything you need to know.  What Is Multichannel Support? Multichannel support is the process of…

…gain access to a company’s or customer’s data. Dedicated hackers look to exploit vulnerabilities within a company’s network to bypass endpoint and network security technology. Some cybercriminals will pose as…

…satisfaction rates. 2. Faster Response Times Companies must compete against their competition to have fast response times when working on customer inquiries. Offshore call centers have different time zones, which…