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Our Client Is an award-winning Media Company and the largest newspaper publisher in the United States. Telecom’s Services Primary services are outbound retention and new acquisition sales through targeted telemarketing….

…led by your Account Manager, who is tasked with relaying our contact center strategy to the proper internal parties and assigning responsibilities related to the build of your service solution….

…a solid starting point for your research and determining the best approach to providing expert support to customers. If your company is developing a new support program or revisiting an…

…offer more niche services, while others offer wide assortments of services, including financial management and HR duties, among others. What Is a BPO Call Center? A BPO call center is…

Despite new and emerging technologies, telemarketing remains one of the most critical components of business growth and lead generation. However, as critical as telemarketing is, many companies find it difficult…

…warm transfer process. The Warm Transfer Call: The Secret to Frictionless Transfers Warm transfer calls are more than just a call center tactic. They are also an essential component of…

…of the heavy lifting. What Is Call Center Consulting? Call center consulting involves having a firm show your team how to successfully manage call center operations within your own business….

…of interactions graded, as well as the grading parameters, will allow your company to trust the enterprise-wide results from the combination of the two teams. Evolve Quality Assurance Efforts Just…

…you’re an experienced cyclist, and your friend also wants to get into cycling. They buy a bike but have trouble adjusting it, a common challenge for those new to the…

…ratio and net sale conversion metric. Served as a key contributor to the outcome of the program, the company’s new flagship product, a well-respected and industry-leading Walk In Tub product/brand…