…sure, cost is undoubtedly a driving factor when a company considers outsourcing its customer service. Top domestic outsourcing companies have the flexibility to bundle up what a company needs in…
Online Customer Service
…Telecom’s comprehensive suite of online services, you can give your customers the communication solutions they need to make important buying decisions. With our extensive array of online solutions, you can…
10 Ways the Structure of Contact Centers Have Forever Changed
…Agents are provided with more tools than they’ve ever had before. The best call centers have always employed the latest technological solutions, and more effective options continue to surface. Automation…
Our Approach
…domestic outsourcer, Telecom offers a robust array of omnichannel customer service options, with both inbound and outbound solutions. Custom Solutions Our custom-designed solutions are tailored to your specification, understanding that…
Professional Certification
…Trade Certification, and Professional Designation organizations have given our team unique outsourcing certification expertise that is difficult to find. When you outsource with Telecom, you partner with a team committed…
Our Most Used Inbound Telemarketing Scripts [2023 Edition]
…quality of service rendered. With that being said, here are our most-used inbound telemarketing scripts for 2023: Customer Complaint Handling Script Handling customer complaints is a critical aspect of the…
Inbound Telemarketing Services: Examples and How to Service Them
…being willing to pivot when something isn’t working as you had hoped. Use a variety of complementary metrics so you can see the big picture while also obtaining granular data…
4 Main Differences Between Lead Generation and Appointment Setting
…this guide, you’ll learn the definition of each term, how lead generation and appointment setting work, the key differences between them, and how you can leverage both for business success….
Midsize Boutique Operation
While Telecom, Inc. has evolved into a mid-size call center provider, we maintain the characteristics of a boutique agency. The contact center spectrum spans from mom-and-pop answering services to massive, publicly-traded companies….
7 Major Benefits of Outsourced Telemarketing
Despite new and emerging technologies, telemarketing remains one of the most critical components of business growth and lead generation. However, as critical as telemarketing is, many companies find it difficult…