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…customer base. While we work with a variety of different companies, our most notable experience includes: eCommerce/Retail Publishing Professional Certification Membership/Continuity Professional Services Direct Response High Technology Government Insurance Hospitality…

…results. At Telecom, Inc., we combine nearly 30 years of experience and best practices with the latest contact center technology and exceptional domestic staff to provide a strong ROI for…

…Lead Generation Strategies with Telecom’s Cutting-Edge Solutions  At Telecom, we understand that developing effective lead-generation strategies is a critical component of any successful business and that having the right tools…

Telecom, Inc. provides custom member support services catered to each brand’s audience and needs. Many brands know that it’s more expensive to find new members than to take good care…

Deciding to outsource your contact center program is often a great decision, and many companies choose this path. As you seek a contact center partner, make sure you understand their…

…are those where the company or individual being called doesn’t have a previous relationship with a company or may not know that the company even exists. By its very nature…

…your company’s marketing efforts, which may encom*]}*pass social media, website content, and paid ads. On the other hand, appointment setting involves picking up the phone and talking to the prospect…

…in your customers’ eyes. The 4 Most Common Call Center Staffing Models Staffing a call center isn’t as simple as setting up phone lines, hiring agents, and waiting for customers…

…center service to meet your call center needs. Experienced call centers like Telecom, Inc. have decades of experience partnering with businesses of all sizes to help them meet their customer…

…essential component of customer service for businesses. Yet, managing a center in-house can be a complex and challenging task that can easily stray from the core competencies of companies. Running…