Policyholders expect a high-quality experience and detailed knowledge of their coverage when they reach out for help. Quick answer times are anticipated, with support desired day and night. These expectations are often a challenge for insurance companies, and many will partner with outsourced insurance call centers to deliver this service.
Flexible, Omnichannel Support
Contact centers servicing policyholders in the modern-day must offer different contact channels for communicating and offer self-service options to minimize costs. This flexibility, as well as agents who offer service with genuine care, is a Telecom, Inc. guarantee.
Telecom stays on top of the insurance industry trends, assuring that our agents are well equipped to handle customers whose buying habits and expectations fluctuate with the ebb and flow of sector changes.
Industry analysts predict that now more than ever before, insurance companies are looking for a contact center partner to effectively run campaigns to acquire and retain customers while increasing their lifetime value. Are you one of those companies? Telecom can help.
Insurance Call Center Programs & Products
Some of the programs Telecom can assist with include:
- New policyholder sales and enrollments
- Policy renewals
- Cancellation and saves
- 24/7/365 first notice of loss (FNOL)
- Claims management
- Customer service
- Surveys
- Welcome calls
Insurance products Telecom can assist with include:
- Final expenses
- Term life and whole life
- Health insurance
- Disability
- Homeowners and renters
- Home warranty
- Personal auto
- Guaranteed issue
- Accidental death and dismemberment
Expert Domestic Team
When you outsource with Telecom, you partner with a team committed to quality and great results. Our staff are experts and operate exclusively from within the USA. Telecom offers staff who speak English, Spanish and additional languages to effectively communicate with your policyholders.
Telecom works closely with every partner to define an effective training curriculum, custom-designed for each program, including extensive role-playing before providing live support.
Whether your insurance program is large or small, Telecom offers different service models designed to maximize the ROI on every program.
We offer our partners access to the latest omnichannel support options, including voice, email, chat, and social media, allowing customers to reach you through their preferred contact method. We can also integrate with your preferred CRM, giving you complete visibility into each customer touchpoint.
Contact us to learn how Telecom can provide expert-level service on your program.