Telecom, Inc. can report on any data element we touch or capture, however, and whenever you want it.
We provide our partners with the ability to access any contact statistics, including those in real-time. We understand that timely, accurate, and detailed data, presented in the most beneficial format to your team, is critical to the success of your program. Our fully customizable reporting solutions provide as much operational data as you desire.
Reports generated by our call center technology software can be web-based or exported to Microsoft Excel, Word, PDF, or other preferred formats. When your needs change and a new report must be developed or an existing one modified, we will gladly accommodate the request.
Each of our contact center reporting options is tightly integrated with our critical applications, allowing access to historical data – however, and whenever you need it. Our reports can be accessed online or distributed automatically in a defined time increment.