Privacy Policy

Privacy Policy

Telecom, Inc. respects your right to privacy. Please read this Privacy Policy so that you can understand what information is collected, how that information is used, with whom it is shared, and how it is protected against unauthorized access. By using this website, you hereby agree that you understand and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not use our website or services. This policy is effective from 12/01/2020.

Privacy Policy for Website Users

Our Privacy Policy is designed to assist you in understanding how we collect, secure and use the information you provide to us as user of this website. In adopting this policy, it is our intent to balance our legitimate business interests in collecting and using information, with your reasonable expectations of privacy.

When you visit our website, we may collect two types of information from you. The first is personal information, which you may provide when filling out forms or registering on our website, including your name, address, telephone number and email address. Personal information is collected on an individual basis. The second, website use information, is information from many users grouped together in a way that does not disclose the personal information of any particular user.

The information collected when you visit the website may be used in the following ways: to allow Telecom, Inc. to contact you directly to process your specific request; to enhance and improve our website by performing statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the website; to help us improve our customer services and to periodically send emails to provide you with information and updates regarding our company and services.

By completing a contact request and providing personal information, you are entering into an agreement with Telecom, Inc. and agree to be contacted by Telecom, Inc.

Any information collected from you is secured in a password-controlled database. Access to this database is individualized and limited to only those current Telecom, Inc. personnel who have a legitimate business reason to access and use such information for the reasons set forth above.

Opt-Out Instructions

Please note that if at any time you wish to stop receiving emails from Telecom, Inc., unsubscribe instructions will be available in the email. You also may ask Telecom, Inc. to stop contacting you by emailing us at privacy@telecominc.com or by telephone at (800) 243-3101.

Cookie Policy

Telecom, Inc. uses “cookies” to securely authenticate you to our services, track usage and to save user configuration to facilitate your user experience. Cookies are small files that your web browser places on your computer’s hard drive. Most web browsers automatically accept cookies, but you can easily adjust your browser settings to prevent cookie data from being stored on your computer; however certain website functions may not operate if you do so. Please review our Cookie Policy for additional information.

Data Protection

We will undertake commercially reasonable procedures to help ensure that the information you provide to us is protected against loss, misuse, alteration, destruction, or unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Credit card and other personal information that you provide on the Site is transmitted over the internet using a Secure Socket Layer (SSL) connection. SSL is the industry-standard method for protecting confidential web communications, such as credit card numbers, online forms, and financial data from interception and hacking.

When you submit information to Telecom, Inc. through the internet, you should be aware that your information is transmitted across the Internet and that no method of transmission over the Internet is 100% secure. Although we take reasonable security measures to protect your information when we receive it, you also need to ensure you take appropriate steps to protect your information.

International website access and cross-border data transfers

Telecom, Inc.’s principal place of business is in the United States. Our website is generally accessible worldwide, but we do not target with our website any specific geographic region. If you are visiting the website from outside the United States, your information will be transferred to, stored, and processed in the United States where our servers are located and Telecom, Inc. is based.

Children’s Information

Telecom, Inc. does not target and does not intend to communicate with minors. While we acknowledge that guests of any age may access and navigate through our website, we do not knowingly collect or request personal information from those guests under 16 years of age without the prior consent of their parent or guardian. No information collected from guests under 16 years of age is used for any marketing purpose whatsoever.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Privacy Policy for Services End Users

Our Privacy Policy is designed to assist you in understanding how we collect and secure the information you provide to us as a customer of a Telecom, Inc. client (end user). In adopting this policy, it is our intent to balance our clients’ legitimate business interests in collecting and using information, with your reasonable expectations of privacy.

Telecom, Inc. does not sell, trade, or otherwise profit from the unauthorized use of consumers’ personal information for any purpose, including direct marketing. Further, Telecom, Inc. only makes available to the specific client with whom you have a business relationship, the personal information you provide to

Telecom, Inc. as a business outsourcing provider, providing services on behalf of that client. When you provide personal information to Telecom, Inc., such information is only provided or shared with our client that engaged us to perform services on their behalf. Such information is not sold, traded, shared, disclosed, or otherwise provided to the public, third parties, or any other Telecom, Inc. clients for whom it was not specifically intended. Further, Telecom, Inc. generally does not record or store for its own use any services end users’ information, personal or otherwise. Such information is generally stored in the client’s system through whom it was obtained and subject to the privacy standards established by that client. To the extent any services end user information is recorded by Telecom, Inc., such information is organized per the instructions of the Telecom, Inc. client through whom it was obtain, securely stored with that client’s data, and remains the property of the client through whom it was obtained and subject to the privacy standards established by that client.

Information We May Collect

Identifiers, such as name, date of birth, physical address, phone number, email address, etc. We may collect this information directly from you when you communicate with us and we provide you services on behalf of our client with whom you have a business relationship.

Commercial payment information. We may collect this information directly from you when you communicate with us and we provide you services on behalf of our client with whom you have a business relationship.

Communications with you, such as email, text (SMS) messages, voicemail, and audio recordings. We may collect this information directly from you when you communicate with us and we provide you services on behalf of our client with whom you have a business relationship.

HIPAA protected medical information. We may collect this information directly from you when you communicate with us and we provide you services on behalf of our client with whom you have a business relationship.

Any information collected about in the above categories you is not sold, traded, shared, transferred or disclosed to any entities other than our client with whom you have a business relationship, from whom you are receiving services, and whom is using our business outsourcing services to assist in providing its services to you.

Acceptance of this Privacy Policy

The use of Telecom, Inc.’s’ services constitute a user’s acknowledgement that he or she has read, understood, and accepted this Privacy Policy, and agrees to its terms.

Telecom, Inc. reserves the right to modify or supplement this Privacy Policy statement at any time. If we make a material change, we will post a notice on our home page with a link to the updated Privacy Policy. Please read any such notice and the new Privacy Policy. Your continued use of Telecom, Inc.’s services after we post such notice will constitute your acceptance of the new terms and their application to the information disclosed for such use, including information previously furnished to us, as if they were the original terms.

Additional Information

Requests for additional information, questions, comments, or disputes about this Privacy Policy or other privacy related issues may be directed through one of our preferred contact methods: