About Us

Contact Center

Intelligent Communications® blends inbound, outbound and online services for seamless contact solutions.

To provide you with the best in outsourced contact center solutions, it is essential to offer the most effective tools and techniques available. That’s why Telecom, Inc. has been built from the ground up to incorporate the best-in-class telephony solutions.

Powered by Aspect Software’s award-winning Unified IP line, our Contact Center offers a truly unified solution that integrates inbound, outbound, interactive voice response, online, email, and fax services.

Our core features include:

All of our key systems are fully integrated with our contact management and data mining processes, providing the clearest possible picture of customer needs – before, during and after contact.

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Telecom, Inc. and Intelligent Communications are trademarks of Telecom, Inc.