Intelligent Communications® means taking good care of the customer.
We understand that our customer service representatives (CSR) play a critical role in your project. That’s why we designed the following layered training programs to optimize our employees’ understanding of your project.
In addition to the required initial training courses, each Telecom, Inc. employee participates in ongoing proficiency training designed to reinforce and update techniques and ensure quality results for your project.
Our focus on comprehensive training allows each Telecom, Inc. CSR to clearly and effectively communicate complex ideas and capture the detailed information necessary for a successful project.
We want all CSRs to feel completely prepared and comfortable with their role. This approach leads to a more satisfied, productive, and longer tenured workforce.
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