Intelligent Communications® means satisfied customers.
Telecom, Inc.’s commitment to quality and long-term client relationships has helped to forge many mutually beneficial partnerships. Here’s what a few of our clients have to say about our services:
Telecom, Inc. is one of the top telephony service providers for the San Francisco Chronicle. During my five years of experience working with them, I have found them to be dedicated, flexible, and responsive to our needs. In addition to inbound and outbound services, Telecom, Inc. has provided high quality verification services and ongoing survey services for the newspaper. I cannot stress enough how convenient it is to have them provide the services at the level requested, when requested, and to have them provide the statistics to analyze and manage the services performance.
Outside Sales Manager
San Francisco Chronicle
Telecom started with one project (hit it out of the park) and now provides sales and demand generation, market research, and even client satisfaction services for us. Telecom’s best practices approach, results and customer relations are world-class. I would recommend them to anyone that needs sales or call center services. Telecom solves the sales leads dilemma and are a fundamental part of our revenue strategy.
For a year and a half now our organization has had the pleasure of using the services of Telecom, Inc. -- their customer call center and mailing services. I could not be more pleased with all aspects of our relationship with Telecom, Inc. From the very first day we went live with Telecom, Inc. they have provided us with exceptional customer support. Their staff is efficient, forward-thinking and exceptionally professional. Whether they answer 1,200 calls per week or 3,400 calls per week, all calls are handled with care and expertise. With the advent of Telecom, Inc. our staff feels as though we have a satellite office and extended family in San Francisco with the care and guidance they give us.
I would recommend Telecom, Inc. to anyone requiring the services of a top-notch organization with the finest staff.
Director, Operations & Administration
Pharmacy Technician Certification Board
While it is only two days after our record-breaking November 4th Presidential Election, I wanted to write you and tell you what a fantastic job you and your organization did on behalf of democracy. I understand your center handled approximately 18,000 calls from the San Mateo County voting public. I myself tested the call center on a few occasions and found the staff to be consistently helpful and professional. I was impressed at the manner in which the calls were so effectively handled....on behalf of my staff I thank you for working closely with them to ensure that every voter was treated respectfully and received correct information.
Chief Elections Officer & Assessor
County Clerk-Recorder San Mateo County
We chose Telecom, Inc. based on their flexibility and responsiveness to our needs, and they delivered. Their in-depth experience and knowledge helped us expand our customer care center capacity expediently to serve our customers.
Balsam Hill Christmas Tree Co.
We utilize Telecom, Inc. as our inbound call source for our company with great results. Telecom provides excellent communication and planning while efficiently and effectively handling our call volume 7 days a week. Their customized service and dependable staff has proven to be a cost effective solution to our marketing calls in our business. I recommend the entire Telecom team to anyone who relies on inbound or outbound marketing programs to drive business to their bottom line.
Your Home Store, LLC.